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iHome Robot Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Robot vacuum will not start cleaning and displays E1 or announces a main brush error shortly after starting.
Main Brush Motor Overload
E10
Robot vacuum displays E10 or announces a charging error when placed on the dock; it may beep and immediately stop charging.
Charging Dock Communication or Overcurrent Fault
E11
Robot vacuum displays E11 or announces a Wi‑Fi error; it cannot connect to the iHome Clean app or loses connection frequently.
Wi‑Fi Module Communication Fault
E12
Robot vacuum displays E12 or announces a sensor error related to the wall or obstacle sensors; navigation is erratic and it may not detect walls properly.
IR Obstacle Sensor Failure
E13
Robot vacuum displays E13 or announces a gyro or orientation error; it may drive in circles or fail to map rooms correctly.
IMU (Gyroscope/Accelerometer) Fault
E14
Robot vacuum displays E14 or announces a mapping or LDS error on models with a laser turret; the turret may not spin.
LDS (Laser Distance Sensor) Failure
E15
Robot vacuum displays E15 or announces an overcurrent or overload error shortly after starting a cleaning cycle.
System Overcurrent Protection Triggered
E16
Robot vacuum displays E16 or announces an overtemperature error; the body may feel warm and it shuts down mid‑clean.
Internal Overheating Protection
E17
Robot vacuum displays E17 or announces a time or clock error; scheduled cleanings do not run as expected.
Real-Time Clock (RTC) or Firmware Scheduling Fault
E18
Robot vacuum displays E18 or announces a dust bin full or airflow error even when the bin is empty and filter is clean.
Dust Bin Full Sensor or Airflow Sensor Fault
E19
Robot vacuum displays E19 or announces a water tank error on hybrid mop models; it refuses to start mopping.
Water Tank Presence or Pump Fault
E2
Robot vacuum stops and displays E2 or announces a side brush error; side brush may not spin or spins intermittently.
Side Brush Motor Stall
E20
Robot vacuum displays E20 or announces a firmware or internal error; it may reboot repeatedly or freeze.
Firmware Corruption or MCU Fault
E3
Robot vacuum displays E3 or announces a wheel error; one drive wheel may not turn or the robot spins in circles.
Drive Wheel Motor Stall
E4
Robot vacuum stops and displays E4 or announces a cliff sensor error; may refuse to move or constantly backs up even on flat floors.
Cliff Sensor Obstruction or Failure
E5
Robot vacuum displays E5 or announces a bumper error; it may think it is constantly bumping into something or refuses to move forward.
Front Bumper Stuck or Bumper Switch Fault
E6
Robot vacuum displays E6 or announces a stuck robot error even when on a clear, flat surface.
Stuck Detection / Motion Fault
E7
Robot vacuum displays E7 or announces a fan error; suction is weak or absent and the robot may shut down shortly after starting.
Vacuum Fan Motor Failure
E8
Robot vacuum displays E8 or announces a dust bin error; it refuses to start cleaning and indicates the bin is missing or not installed correctly.
Dust Bin Presence Switch Fault
E9
Robot vacuum displays E9 or announces a low battery or battery error even after being on the dock for hours.
Battery Pack Failure or Charging Fault
Symptom
Robot vacuum does not dispense water onto the mop pad during mopping mode.
Water Pump or Flow Restriction
Symptom
Robot vacuum does not move at all when a cleaning cycle is started, but powers on normally.
Drive System Power or Control Failure
Symptom
Robot vacuum does not respond to app commands, but cleans normally using the physical buttons.
Cloud or Local Network Communication Issue
Symptom
Robot vacuum emits a high‑pitched squeal when the main brush is spinning.
Main Brush Bearing or End Cap Friction
Symptom
Robot vacuum frequently fails to return to the charging dock and stops with low battery somewhere in the room.
Dock Localization or IR Receiver Issue
Symptom
Robot vacuum gets stuck frequently on low thresholds, rugs, or cords.
Traction or Clearance Limitation
Symptom
Robot vacuum has a persistent musty or burnt smell during operation.
Odor from Dust Accumulation or Overheated Components
Symptom
Robot vacuum is very loud during operation, with a high‑pitched whine or grinding noise from the suction area.
Vacuum Fan Bearing Wear or Foreign Object in Fan
Symptom
Robot vacuum leaves clumps of hair or debris at the edges of rooms and around furniture legs.
Side Brush Ineffective or Missing
Symptom
Robot vacuum leaves streaks of dust or a line of debris behind it, especially at the center.
Main Brush Not Agitating Properly
Symptom
Robot vacuum leaves wet streaks or puddles when mopping, or water drips when docked.
Water Tank Valve or Seal Leak
Symptom
Robot vacuum makes a loud clicking or knocking noise when turning or driving over uneven surfaces.
Drive Wheel Gearbox or Suspension Noise
Symptom
Robot vacuum moves but veers to one side or drives in large arcs instead of straight lines.
Uneven Drive Wheel Performance
Symptom
Robot vacuum occasionally reboots itself during cleaning without showing an error code.
Intermittent Power or Firmware Instability
Symptom
Robot vacuum powers off unexpectedly during cleaning even though the battery was recently charged.
Battery Voltage Drop or Loose Connection
Symptom
Robot vacuum repeatedly avoids certain areas of the floor even though there are no visible obstacles.
Floor Surface Detection or Sensor Interference
Symptom
Robot vacuum runs but has very weak suction and leaves visible debris on the floor.
Restricted Airflow / Clogged Filter
Symptom
Robot vacuum starts cleaning but immediately turns around and stays in a small area, not exploring the full room.
Navigation Sensor Misread or Map Constraint
Symptom
Robot vacuum vibrates excessively and makes thumping noises on hard floors.
Unbalanced Brush or Debris Build‑Up
Symptom
Robot vacuum's buttons are unresponsive or require very hard presses to operate.
Keypad or Top Control Panel Wear
Symptom
Robot vacuum's dust bin fills unusually quickly and fine dust escapes around the bin area.
Filter Inefficiency or Bin Seal Leak
Symptom
Robot vacuum's front caster wheel does not swivel freely, causing dragging or scuffing on the floor.
Caster Wheel Jam or Bearing Wear
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Robot vacuum will not start cleaning and displays E1 or announces a main brush error shortly after starting.
|
Main Brush Motor Overload | View Details |
| E10 |
Robot vacuum displays E10 or announces a charging error when placed on the dock; it may beep and immediately stop charging.
|
Charging Dock Communication or Overcurrent Fault | View Details |
| E11 |
Robot vacuum displays E11 or announces a Wi‑Fi error; it cannot connect to the iHome Clean app or loses connection frequently.
|
Wi‑Fi Module Communication Fault | View Details |
| E12 |
Robot vacuum displays E12 or announces a sensor error related to the wall or obstacle sensors; navigation is erratic and it may not detect walls properly.
|
IR Obstacle Sensor Failure | View Details |
| E13 |
Robot vacuum displays E13 or announces a gyro or orientation error; it may drive in circles or fail to map rooms correctly.
|
IMU (Gyroscope/Accelerometer) Fault | View Details |
| E14 |
Robot vacuum displays E14 or announces a mapping or LDS error on models with a laser turret; the turret may not spin.
|
LDS (Laser Distance Sensor) Failure | View Details |
| E15 |
Robot vacuum displays E15 or announces an overcurrent or overload error shortly after starting a cleaning cycle.
|
System Overcurrent Protection Triggered | View Details |
| E16 |
Robot vacuum displays E16 or announces an overtemperature error; the body may feel warm and it shuts down mid‑clean.
|
Internal Overheating Protection | View Details |
| E17 |
Robot vacuum displays E17 or announces a time or clock error; scheduled cleanings do not run as expected.
|
Real-Time Clock (RTC) or Firmware Scheduling Fault | View Details |
| E18 |
Robot vacuum displays E18 or announces a dust bin full or airflow error even when the bin is empty and filter is clean.
|
Dust Bin Full Sensor or Airflow Sensor Fault | View Details |
| E19 |
Robot vacuum displays E19 or announces a water tank error on hybrid mop models; it refuses to start mopping.
|
Water Tank Presence or Pump Fault | View Details |
| E2 |
Robot vacuum stops and displays E2 or announces a side brush error; side brush may not spin or spins intermittently.
|
Side Brush Motor Stall | View Details |
| E20 |
Robot vacuum displays E20 or announces a firmware or internal error; it may reboot repeatedly or freeze.
|
Firmware Corruption or MCU Fault | View Details |
| E3 |
Robot vacuum displays E3 or announces a wheel error; one drive wheel may not turn or the robot spins in circles.
|
Drive Wheel Motor Stall | View Details |
| E4 |
Robot vacuum stops and displays E4 or announces a cliff sensor error; may refuse to move or constantly backs up even on flat floors.
|
Cliff Sensor Obstruction or Failure | View Details |
| E5 |
Robot vacuum displays E5 or announces a bumper error; it may think it is constantly bumping into something or refuses to move forward.
|
Front Bumper Stuck or Bumper Switch Fault | View Details |
| E6 |
Robot vacuum displays E6 or announces a stuck robot error even when on a clear, flat surface.
|
Stuck Detection / Motion Fault | View Details |
| E7 |
Robot vacuum displays E7 or announces a fan error; suction is weak or absent and the robot may shut down shortly after starting.
|
Vacuum Fan Motor Failure | View Details |
| E8 |
Robot vacuum displays E8 or announces a dust bin error; it refuses to start cleaning and indicates the bin is missing or not installed correctly.
|
Dust Bin Presence Switch Fault | View Details |
| E9 |
Robot vacuum displays E9 or announces a low battery or battery error even after being on the dock for hours.
|
Battery Pack Failure or Charging Fault | View Details |
| – |
Robot vacuum does not dispense water onto the mop pad during mopping mode.
|
Water Pump or Flow Restriction | View Details |
| – |
Robot vacuum does not move at all when a cleaning cycle is started, but powers on normally.
|
Drive System Power or Control Failure | View Details |
| – |
Robot vacuum does not respond to app commands, but cleans normally using the physical buttons.
|
Cloud or Local Network Communication Issue | View Details |
| – |
Robot vacuum emits a high‑pitched squeal when the main brush is spinning.
|
Main Brush Bearing or End Cap Friction | View Details |
| – |
Robot vacuum frequently fails to return to the charging dock and stops with low battery somewhere in the room.
|
Dock Localization or IR Receiver Issue | View Details |
| – |
Robot vacuum gets stuck frequently on low thresholds, rugs, or cords.
|
Traction or Clearance Limitation | View Details |
| – |
Robot vacuum has a persistent musty or burnt smell during operation.
|
Odor from Dust Accumulation or Overheated Components | View Details |
| – |
Robot vacuum is very loud during operation, with a high‑pitched whine or grinding noise from the suction area.
|
Vacuum Fan Bearing Wear or Foreign Object in Fan | View Details |
| – |
Robot vacuum leaves clumps of hair or debris at the edges of rooms and around furniture legs.
|
Side Brush Ineffective or Missing | View Details |
| – |
Robot vacuum leaves streaks of dust or a line of debris behind it, especially at the center.
|
Main Brush Not Agitating Properly | View Details |
| – |
Robot vacuum leaves wet streaks or puddles when mopping, or water drips when docked.
|
Water Tank Valve or Seal Leak | View Details |
| – |
Robot vacuum makes a loud clicking or knocking noise when turning or driving over uneven surfaces.
|
Drive Wheel Gearbox or Suspension Noise | View Details |
| – |
Robot vacuum moves but veers to one side or drives in large arcs instead of straight lines.
|
Uneven Drive Wheel Performance | View Details |
| – |
Robot vacuum occasionally reboots itself during cleaning without showing an error code.
|
Intermittent Power or Firmware Instability | View Details |
| – |
Robot vacuum powers off unexpectedly during cleaning even though the battery was recently charged.
|
Battery Voltage Drop or Loose Connection | View Details |
| – |
Robot vacuum repeatedly avoids certain areas of the floor even though there are no visible obstacles.
|
Floor Surface Detection or Sensor Interference | View Details |
| – |
Robot vacuum runs but has very weak suction and leaves visible debris on the floor.
|
Restricted Airflow / Clogged Filter | View Details |
| – |
Robot vacuum starts cleaning but immediately turns around and stays in a small area, not exploring the full room.
|
Navigation Sensor Misread or Map Constraint | View Details |
| – |
Robot vacuum vibrates excessively and makes thumping noises on hard floors.
|
Unbalanced Brush or Debris Build‑Up | View Details |
| – |
Robot vacuum's buttons are unresponsive or require very hard presses to operate.
|
Keypad or Top Control Panel Wear | View Details |
| – |
Robot vacuum's dust bin fills unusually quickly and fine dust escapes around the bin area.
|
Filter Inefficiency or Bin Seal Leak | View Details |
| – |
Robot vacuum's front caster wheel does not swivel freely, causing dragging or scuffing on the floor.
|
Caster Wheel Jam or Bearing Wear | View Details |
No matching codes found
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