SilverCrest
SilverCrest Robot Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E01
Robot vacuum will not start cleaning; short beep sequence; E01 shown in app or on display.
Main Power Supply / Battery Protection Fault
E02
Robot vacuum stops shortly after starting; E02 displayed; may beep repeatedly and shut down.
Battery Over‑Temperature or Over‑Current Protection
E03
Robot vacuum does not charge on dock; E03 or battery icon error shown; charging LED blinks red.
Charging Dock / Charging Circuit Fault
E04
Robot vacuum reports E04 and stops; often occurs when starting cleaning; may not move at all.
Main Drive Wheel Motor Fault
E05
Robot vacuum spins in place or veers sharply to one side; E05 error appears and cleaning stops.
Wheel Encoder / Odometry Sensor Error
E06
Robot vacuum reports E06 and stops; main brush does not spin during cleaning.
Main Brush Motor Overload / Stall
E07
Side brush stops spinning or jerks; E07 error appears; robot may continue with reduced cleaning.
Side Brush Motor Stall
E08
Robot vacuum reports E08 and stops; suction is weak or absent; fan noise may be abnormal.
Vacuum Fan Motor Fault
E09
Robot vacuum stops near edges or stairs; E09 displayed; may refuse to move forward.
Cliff Sensor / Anti‑Drop Sensor Error
E10
Robot vacuum bumps repeatedly into obstacles, gets lost, or spins; E10 navigation error appears.
Front Bumper / Collision Sensor Fault
E11
Robot vacuum cannot find the charging dock; E11 docking error; may wander until battery is empty.
Dock IR Receiver / Homing Sensor Fault
E12
Robot vacuum reports E12 and stops; often after hitting obstacles; may not move forward.
Obstacle Sensor / Front IR Sensor Error
E13
Robot vacuum with LDS/LiDAR turret shows E13; mapping fails; turret may not spin.
LiDAR / Laser Distance Sensor Fault
E14
Robot vacuum with camera navigation shows E14; cannot create or follow map; camera view may be black in app.
Top Camera / Visual Navigation Fault
E15
Robot vacuum reports E15; Wi‑Fi setup fails; cannot connect to SilverCrest app.
Wi‑Fi Module / Communication Fault
E16
Robot vacuum beeps and shows E16; dustbin icon may flash; robot refuses to start cleaning.
Dustbin Presence / Dustbin Sensor Fault
E17
Robot vacuum with mopping function shows E17; water icon flashes; mop mode disabled.
Water Tank / Mop Module Detection Fault
E18
Robot vacuum reports E18; internal error; may reboot repeatedly or freeze.
Main Control Board / Firmware Fault
E19
Robot vacuum reports E19; time/date or schedule issues; may lose settings after power off.
RTC / Memory Backup Fault
E20
Robot vacuum with auto‑empty station shows E20; cannot empty dustbin into base.
Auto‑Empty Dock Suction / Communication Fault
Symptom
Robot vacuum does not detect virtual walls or magnetic boundary strips.
Boundary Detection Failure
Symptom
Robot vacuum does not dispense any water while mopping; floor remains dry.
Insufficient Water Flow
Symptom
Robot vacuum does not respond to remote control or app commands, but buttons on the robot work.
Remote / App Communication Issue
Symptom
Robot vacuum does not start at scheduled times, but manual start works.
Scheduling / Timer Configuration Issue
Symptom
Robot vacuum drags or does not pivot smoothly; front of robot digs into carpet.
Front Caster Wheel Seizure
Symptom
Robot vacuum frequently reports that the dustbin is full even after emptying.
Dustbin Full Sensor Misreading
Symptom
Robot vacuum gets stuck frequently on door thresholds, rugs, or small obstacles.
Insufficient Ground Clearance / Traction Issues
Symptom
Robot vacuum is very loud during operation; grinding or rattling noises from underside.
Mechanical Noise from Brush or Drive Train
Symptom
Robot vacuum leaves hair and debris around edges and corners; side brush seems ineffective.
Side Brush Wear or Misalignment
Symptom
Robot vacuum leaves streaks of water or puddles when using the mopping function.
Excessive Water Dispensing
Symptom
Robot vacuum leaves visible dirt lines and overall poor pickup on carpets and hard floors.
Reduced Suction Performance
Symptom
Robot vacuum maps rooms incorrectly or creates distorted maps in the app.
Navigation Mapping Inaccuracy
Symptom
Robot vacuum occasionally reboots during cleaning without any error code.
Intermittent Power / Firmware Stability Issue
Symptom
Robot vacuum occasionally shuts off when crossing thick rugs or transitions.
Momentary Power Loss / Battery Connection Issue
Symptom
Robot vacuum runs for a very short time (5–10 minutes) and then returns to dock or shuts off.
Battery Capacity Degradation
Symptom
Robot vacuum smells burnt or emits a strong hot plastic odor during or after cleaning.
Overheating Motor or Electrical Component
Symptom
Robot vacuum stops in the middle of the room and says it is stuck, but there is no visible obstacle.
False Stuck Detection / Bumper or Cliff Sensor Misread
Symptom
Robot vacuum vibrates excessively and rattles when moving, especially on hard floors.
Excessive Vibration from Brush or Wheels
Symptom
Robot vacuum's buttons are unresponsive or require very hard presses.
Top Control Panel / Button Failure
Symptom
Robot vacuum's display or indicator LEDs do not light, but the robot still operates.
Display / LED Indicator Failure
Symptom
Robot vacuum's voice prompts are distorted, very quiet, or absent.
Speaker / Audio Output Fault
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E01 |
Robot vacuum will not start cleaning; short beep sequence; E01 shown in app or on display.
|
Main Power Supply / Battery Protection Fault | View Details |
| E02 |
Robot vacuum stops shortly after starting; E02 displayed; may beep repeatedly and shut down.
|
Battery Over‑Temperature or Over‑Current Protection | View Details |
| E03 |
Robot vacuum does not charge on dock; E03 or battery icon error shown; charging LED blinks red.
|
Charging Dock / Charging Circuit Fault | View Details |
| E04 |
Robot vacuum reports E04 and stops; often occurs when starting cleaning; may not move at all.
|
Main Drive Wheel Motor Fault | View Details |
| E05 |
Robot vacuum spins in place or veers sharply to one side; E05 error appears and cleaning stops.
|
Wheel Encoder / Odometry Sensor Error | View Details |
| E06 |
Robot vacuum reports E06 and stops; main brush does not spin during cleaning.
|
Main Brush Motor Overload / Stall | View Details |
| E07 |
Side brush stops spinning or jerks; E07 error appears; robot may continue with reduced cleaning.
|
Side Brush Motor Stall | View Details |
| E08 |
Robot vacuum reports E08 and stops; suction is weak or absent; fan noise may be abnormal.
|
Vacuum Fan Motor Fault | View Details |
| E09 |
Robot vacuum stops near edges or stairs; E09 displayed; may refuse to move forward.
|
Cliff Sensor / Anti‑Drop Sensor Error | View Details |
| E10 |
Robot vacuum bumps repeatedly into obstacles, gets lost, or spins; E10 navigation error appears.
|
Front Bumper / Collision Sensor Fault | View Details |
| E11 |
Robot vacuum cannot find the charging dock; E11 docking error; may wander until battery is empty.
|
Dock IR Receiver / Homing Sensor Fault | View Details |
| E12 |
Robot vacuum reports E12 and stops; often after hitting obstacles; may not move forward.
|
Obstacle Sensor / Front IR Sensor Error | View Details |
| E13 |
Robot vacuum with LDS/LiDAR turret shows E13; mapping fails; turret may not spin.
|
LiDAR / Laser Distance Sensor Fault | View Details |
| E14 |
Robot vacuum with camera navigation shows E14; cannot create or follow map; camera view may be black in app.
|
Top Camera / Visual Navigation Fault | View Details |
| E15 |
Robot vacuum reports E15; Wi‑Fi setup fails; cannot connect to SilverCrest app.
|
Wi‑Fi Module / Communication Fault | View Details |
| E16 |
Robot vacuum beeps and shows E16; dustbin icon may flash; robot refuses to start cleaning.
|
Dustbin Presence / Dustbin Sensor Fault | View Details |
| E17 |
Robot vacuum with mopping function shows E17; water icon flashes; mop mode disabled.
|
Water Tank / Mop Module Detection Fault | View Details |
| E18 |
Robot vacuum reports E18; internal error; may reboot repeatedly or freeze.
|
Main Control Board / Firmware Fault | View Details |
| E19 |
Robot vacuum reports E19; time/date or schedule issues; may lose settings after power off.
|
RTC / Memory Backup Fault | View Details |
| E20 |
Robot vacuum with auto‑empty station shows E20; cannot empty dustbin into base.
|
Auto‑Empty Dock Suction / Communication Fault | View Details |
| – |
Robot vacuum does not detect virtual walls or magnetic boundary strips.
|
Boundary Detection Failure | View Details |
| – |
Robot vacuum does not dispense any water while mopping; floor remains dry.
|
Insufficient Water Flow | View Details |
| – |
Robot vacuum does not respond to remote control or app commands, but buttons on the robot work.
|
Remote / App Communication Issue | View Details |
| – |
Robot vacuum does not start at scheduled times, but manual start works.
|
Scheduling / Timer Configuration Issue | View Details |
| – |
Robot vacuum drags or does not pivot smoothly; front of robot digs into carpet.
|
Front Caster Wheel Seizure | View Details |
| – |
Robot vacuum frequently reports that the dustbin is full even after emptying.
|
Dustbin Full Sensor Misreading | View Details |
| – |
Robot vacuum gets stuck frequently on door thresholds, rugs, or small obstacles.
|
Insufficient Ground Clearance / Traction Issues | View Details |
| – |
Robot vacuum is very loud during operation; grinding or rattling noises from underside.
|
Mechanical Noise from Brush or Drive Train | View Details |
| – |
Robot vacuum leaves hair and debris around edges and corners; side brush seems ineffective.
|
Side Brush Wear or Misalignment | View Details |
| – |
Robot vacuum leaves streaks of water or puddles when using the mopping function.
|
Excessive Water Dispensing | View Details |
| – |
Robot vacuum leaves visible dirt lines and overall poor pickup on carpets and hard floors.
|
Reduced Suction Performance | View Details |
| – |
Robot vacuum maps rooms incorrectly or creates distorted maps in the app.
|
Navigation Mapping Inaccuracy | View Details |
| – |
Robot vacuum occasionally reboots during cleaning without any error code.
|
Intermittent Power / Firmware Stability Issue | View Details |
| – |
Robot vacuum occasionally shuts off when crossing thick rugs or transitions.
|
Momentary Power Loss / Battery Connection Issue | View Details |
| – |
Robot vacuum runs for a very short time (5–10 minutes) and then returns to dock or shuts off.
|
Battery Capacity Degradation | View Details |
| – |
Robot vacuum smells burnt or emits a strong hot plastic odor during or after cleaning.
|
Overheating Motor or Electrical Component | View Details |
| – |
Robot vacuum stops in the middle of the room and says it is stuck, but there is no visible obstacle.
|
False Stuck Detection / Bumper or Cliff Sensor Misread | View Details |
| – |
Robot vacuum vibrates excessively and rattles when moving, especially on hard floors.
|
Excessive Vibration from Brush or Wheels | View Details |
| – |
Robot vacuum's buttons are unresponsive or require very hard presses.
|
Top Control Panel / Button Failure | View Details |
| – |
Robot vacuum's display or indicator LEDs do not light, but the robot still operates.
|
Display / LED Indicator Failure | View Details |
| – |
Robot vacuum's voice prompts are distorted, very quiet, or absent.
|
Speaker / Audio Output Fault | View Details |
No matching codes found
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