Trifo Robot Vacuums Error Codes

E1

Robot vacuum will not start cleaning and app shows E1 error

Main Brush Motor Overload / Stall

E10

Robot vacuum shows E10 and cannot connect or stay connected to Wi‑Fi

Wi‑Fi Module / Communication Error

E11

Robot vacuum reports E11 and cannot rotate its camera or navigate properly (camera models only, e.g., Trifo Lucy series)

Camera Module / Vision System Error

E12

Robot vacuum shows E12 and stops with the dust bin icon lit or announced

Dust Bin Presence / Full Sensor Error

E13

Robot vacuum announces an internal error (E13) and reboots repeatedly

Main PCB / Firmware Fault

E14

Robot vacuum reports E14 and cannot climb small thresholds or rugs

Wheel Lift / Suspension Sensor Error

E15

Robot vacuum shows E15 and stops with a loud fan noise or rattling

Fan Imbalance / Foreign Object in Fan Housing

E16

Robot vacuum reports E16 and cannot detect or control the main brush speed correctly

Main Brush Speed Sensor / Hall Sensor Error

E17

Robot vacuum shows E17 and cannot return to the dock or map the home correctly

Localization / Mapping Data Error

E18

Robot vacuum reports E18 and stops with a high internal temperature warning

Overtemperature Protection Triggered

E19

Robot vacuum shows E19 and cannot detect the side brush speed correctly

Side Brush Speed Sensor / Hall Sensor Error

E2

Robot vacuum stops shortly after starting and app shows E2 error

Side Brush Motor Overload / Stall

E20

Robot vacuum reports E20 and refuses to start due to an internal storage or log error

Internal Memory / Storage Fault

E3

Robot vacuum reports E3 and stops moving, wheels twitch but robot does not drive

Drive Wheel Motor Overcurrent / Stall

E4

Robot vacuum shows E4 and stops near obstacles, often after bumping into furniture

Bumper / Collision Sensor Fault

E5

Robot vacuum displays E5 and refuses to start cleaning, often after being moved or dropped

Cliff / Anti-Drop Sensor Error

E6

Robot vacuum shows E6 and does not navigate correctly, often spinning in place

Gyroscope / IMU Calibration Failure

E7

Robot vacuum reports E7 and cannot find or charge on the dock

Charging Contact / Docking Error

E8

Robot vacuum shows E8 and suction is weak or stops completely

Fan / Suction Motor Overload

E9

Robot vacuum displays E9 and shuts down unexpectedly during cleaning

Battery Protection / Overcurrent or Undervoltage

Symptom

Robot vacuum bumps into furniture harder than usual and does not slow down

Reduced Obstacle Detection / Bumper Sensitivity Loss

Symptom

Robot vacuum charges very slowly or never reaches full charge

Slow Charging / Incomplete Charge

Symptom

Robot vacuum does not return to the dock at the end of cleaning and stops in random locations

Dock Homing / Return-to-Base Failure

Symptom

Robot vacuum does not start when the power or clean button is pressed

No Power / Won't Turn On

Symptom

Robot vacuum emits a burning smell during operation

Overheating Motor or Electrical Component

Symptom

Robot vacuum frequently gets stuck on thresholds, rugs, or cords

Poor Obstacle Crossing / Ground Clearance Issue

Symptom

Robot vacuum is very loud during operation compared to when it was new

Excessive Operating Noise

Symptom

Robot vacuum leaves hair wrapped around the main brush and side brush after every cleaning

Excessive Hair Accumulation on Brushes

Symptom

Robot vacuum leaves visible debris on the floor even after a full cleaning cycle

General Poor Pickup / Reduced Suction Performance

Symptom

Robot vacuum occasionally shuts off when going over bumps or being picked up

Intermittent Power Loss / Loose Internal Connection

Symptom

Robot vacuum randomly disconnects from the Trifo app or shows offline frequently

Unstable Wi‑Fi Connection

Symptom

Robot vacuum repeatedly avoids dark carpets or black mats as if they were cliffs

False Cliff Detection on Dark Surfaces

Symptom

Robot vacuum runs for only a short time and then returns to the dock or shuts off

Short Runtime / Battery Capacity Loss

Symptom

Robot vacuum spins in circles or cannot drive straight

Directional Control / Wheel Speed Imbalance

Symptom

Robot vacuum starts but immediately stops with the dust bin icon, without a specific code

Dust Bin Not Detected / Misaligned

Symptom

Robot vacuum's camera live view is blurry or dark (camera models only)

Degraded Camera Image Quality

Symptom

Robot vacuum's main brush does not rotate, but suction still works

Main Brush Drive Failure Without Code

Symptom

Robot vacuum's side brush does not spin, but no error code is shown

Side Brush Non-Operation Without Fault Code